Last updated June 2026
Our commitment
We work hard to give every client a brilliant service, but if something goes wrong we want to put it right quickly. We treat every complaint as a chance to improve.
How to raise a complaint
Please contact your dedicated accountant in the first instance, or email info@igiaccounting.co.uk with “Complaint” in the subject line. Tell us what happened, when, and how you’d like it resolved. You can also call us on +44 7775 554848.
What happens next
We will acknowledge your complaint within two working days and aim to give you a full response within ten working days. If we need longer to investigate, we’ll keep you updated and explain why.
If you’re still not happy
If we can’t resolve things to your satisfaction, a director will review your complaint and give you a final written response, including details of any independent body you can refer the matter to.